BridgePoint is currently seeking for its direct client a mid level Cisco Network Support Engineer to assist with Over-the-Phone LAN / WAN Network troubleshooting and Network related projects. The position is within the trading services industry and will provide exposure to real-time high volume, and high availability hardware and software systems. All candidates must have proven success in a technical phone support role as this will be primarily focused on phone support.
Daily Responsibilities:
- Assist in maintaining, configuring, installing and testing network hardware and software. Includes but not limited to routers, switches, hubs and firewalls.
- Provision, configure and deploy VPN connectivity to the client's systems. Assist customers with troubleshooting their configuration issues.
- Provide support to front line staff in being the primary phone support customer contact for issues.
- Take ownership of customer issues and drive them to completion ensuring high levels of customer satisfaction when the issue is resolved
- Maintain accurate network documentation for moves, adds, changes and deletes. Properly document problem situations and resolutions. Document policies and procedures for resolving customer issues.
- Develop and maintain harmonious relationship with carrier NOCs in order to accelerate issue resolution.
- Develop and maintain positive working relationships with other internal departments and provide assistance to other members of the staff when needed.
- Utilize and maintain network management systems to proactively identify fault detection, to identify issue correlation.
Specific Skills:
- Expert Level Phone Customer Support
- Ethernet Knowledge
- Network Hardware Knowledge
- TCP/IP Knowledge
- Firewall Knowledge (Desired)
- CISCO Certifications CCNA, CCNP (Desired)
Jeff Weber | Strategic Staffing | BridgePoint Technologies, LLC
1111 W. 22nd Street | Suite 245 | Oak Brook, IL 60523
Office: (630) 368-2981 Mobile: (630) 470-5161 Fax: (630) 368-2983
Mail: jweber@mybridgepoint.com Web: www.mybridgepoint.com
Follow on Twitter: http://twitter.com/BridgePointTech
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