Technical Support Representative - Naperville, IL

Position: Technical Support Representative

AIR802, a manufacturer of wired and wireless networking products is seeking a dedicated and motivated person for customer service / technical support with various other responsibilities. AIR802 is located in Naperville, Illinois and expects continued future growth in the company which will provide opportunity and challenge for the right candidate.
Job Description:
1. Front line customer support.
2. Troubleshooting a variety of technical and non-technical issues that customers or resellers are experiencing with configurable products such as wireless access points, wireless USB adapters and network switches.
3. Provide IT support for internal network.
4. Performs miscellaneous job-related duties as assigned.
Required Skills:
• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changing environment and follow instructions.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of computer operating systems, IP addressing, and networking.
• Ability to multitask and meet specific goals.
• Ability to documenting procedures.
• Ability to troubleshoot and isolate faults through logical steps.
• Self-motivated, detail-oriented and organized.

Please send inquires to Tech@air802.com with a copy of your resume

Technology Specialist, Park Ridge, IL

Maine Township High School District 207 in Park Ridge, IL has an
opening for a Technology Specialist (full year technology staff).

Applicants must fill out and forward an application, a letter of
interest, and a resume to Hank Thiele, Chief Technology Officer by
8/26/11.

District Technology Specialist
The Technology Specialist helps to manage user accounts, maintains the
help desk, assists in purchasing and receiving of technology equipment, works with issues surrounding the parent/student portal, and the district website. Helpdesk experience required.

Recommended Skills:
1. Knowledge and experience working with of technical equipment,
software, and web interfaces.
2. Can assist in troubleshooting problems with hardware, software, and
web interfaces.
3. Can sort through complex problems and can decipher when to escalate issues.
4. An ability to help computer users through problems over the phone or email.
5. Experience in using simple programming or scripting to optimize
repeating technical tasks.

A full job description is available at http://goo.gl/XnXaQ
"As a matter of policy, the sex, sexual orientation, color, physical
handicap, race nationality, residence, age, religion, or religious
affiliations of any applicant shall not be considered either a
qualification or disqualification."

--
Henry C. Thiele Ed.D.
Chief Technology Officer
Maine Township High School District 207
www.maine207.org