Position: Technical Support Representative
AIR802, a manufacturer of wired and wireless networking products is seeking a dedicated and motivated person for customer service / technical support with various other responsibilities. AIR802 is located in Naperville, Illinois and expects continued future growth in the company which will provide opportunity and challenge for the right candidate.
Job Description:
1. Front line customer support.
2. Troubleshooting a variety of technical and non-technical issues that customers or resellers are experiencing with configurable products such as wireless access points, wireless USB adapters and network switches.
3. Provide IT support for internal network.
4. Performs miscellaneous job-related duties as assigned.
Required Skills:
• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changing environment and follow instructions.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of computer operating systems, IP addressing, and networking.
• Ability to multitask and meet specific goals.
• Ability to documenting procedures.
• Ability to troubleshoot and isolate faults through logical steps.
• Self-motivated, detail-oriented and organized.
Please send inquires to Tech@air802.com with a copy of your resume
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