WAN Engineer - Chicago, IL

Job Title: WAN Engineer
Company Name: Make Corporation
Location: Chicago, IL
Profession: Network Design/Engineering

Job Description:
Responsibilities:

- Assist in maintaining, configuring, installing and testing network hardware and software. Includes but not limited to routers, switches, hubs and firewalls.

- Provision, configure and deploy VPN connectivity to systems. Assist customers with their configuration, troubleshoot customer issues to resolution.

- Provide support to front line GSS staff in being primary customer contact for customer issues.

- Take ownership of customer issues and drive them to completion ensuring high levels of customer satisfaction when the issue is resolved

- Maintain accurate network documentation for moves, adds, changes, and deletes. Properly document problem situations and resolutions. Document policies and procedures for resolving customer issues. Maintain accurate documentation of WAN.

- Develop and maintain harmonious relationship with AT&T GCSC as well as other carrier NOCs in order to accelerate issue resolution.

- Develop and maintain positive working relationships with other internal departments (e.g. GAMs, Operations, GSA, etc.) Provide assistance to other members of the staff when needed.

- Utilize and maintain network management systems to proactively identify fault detection, to identify issue correlation.

Experience Required:
2-4 years proficiency in the following:
Ethernet LAN/WAN
TCP/IP
Cisco Routers (2600 to 7200)
Cisco Switches (3500 to 6500)
VPN
FIX Protocols
Firewalls
Financial industry experience is a big plus

Excellent phone technical troubleshooting skills are a must

Team size = 6 engineers + 6 more on the NOC
Primarily an 8-5 shift with some Saturday morning events. Also for overseas support, some earlier hours events may occur.

Interview Process: Phone screen 1st for 15-20 minute technical screen followed by in-person interview with team

http://taxguruhelp.jobamatic.com/a/jobs/find-jobs