More on NOC Engineer Position

Joanne,

Here is the position description, full-time, full benefits, let me know if you know of someone that is interested. As I mentioned we need a seasoned CCNA, we've been disappointed with the last 2 interviews. Thanks.

Career Opportunities: NOC ENGINEER

This is an exciting new opportunity at TransUnion to participate in the growth of the company and to gain the work experience that will take your career to the next level. This position will have a chance to build valuable data networking skills and technical proficiency while working with best-of-breed platforms such as Cisco's Nexus 7000 Data Center switches, Catalyst 6500 and 3750 switches, ASR 1000 Series Aggregation Services Routers, ISR and ISRG2 Integrated Services Routers, ASA 5500 Series Adaptive Security Appliances, and F5's BIG-IP Local Traffic Managers. Eventually, the incumbent for this position will also gain exposure to IP Telephony systems.

Generally speaking, this position will be responsible for the support of incident, change and minor problem management pertaining to TransUnion's Networking, Security, and Load Balancing infrastructure. The position will act as Tier-1 24/7 shift support for the TransUnion Network Operations Center.

Duties & Responsibilities:

1. Responsible for resolving production network incidents by working with internal and external technology support organizations. Is accountable for owning the incident and driving thru to resolution.
2. Performs advanced troubleshooting techniques in to resolve network incidents. Escalates using official escalation procedures when appropriate.
3. Responsible for managing service requests and executing standard changes with no supervision.
4. Ensures both the customer and internal management are notified of impacting outage situations using official communications procedures.
5. Ticket management. Open, update and close incidents, requests and RFC's as per official company policy and guidelines.
6. Responsible for executing daily, weekly monthly operations monitoring and reporting.
7. Responsible for executing moves, adds and changes (M/A/C) in the environment.
8. Required to participate in 24/7/4 (3) shift rotation. Is expected to possess advanced technical knowledge and capability to handle most incidents/issues that may arise. Proactively puts procedures in place to prevent and reduce severity of outages.
9. Responsible for developing and writing operations processes and procedures.
10. Follows structure change management process.
11. Coordinates activities with vendors as required
12. Performs other related duties as assigned.


The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2 - 3 years Information Technology experience
Good understanding of data communication protocols focusing on TCP/IP, SNA and asynchronous
Knowledge of Cisco routers and switches in an enterprise corporate infrastructure.
CCNA level Cisco IOS and Cisco router, switch, firewall configurations.
Experience with Load Balancer (F5 and Cisco Content Switches) a big plus.
Good understanding of MPLS, Frame Relay, Leased line and ISDN.
Good understand of network security practices and tools.
Experience with monitoring tools such as CA Spectrum, CA eHealth, Netflow Collectors and Netscout.
Experience with mainframe products: CICS, VTAM, NCP a big plus.
Bachelors Degree in a related technical field, or demonstrated real world experience.
Good written and verbal communications skills.
Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction.
Experience in the use of project management tools and methodologies to manage project plans.
Ability to represent TU in a positive manner when interacting with customers.
Forward thinker with ability to instill quality in every aspect of the job function

We offer competitive salaries, comprehensive benefits, a business-casual environment, and a convenient downtown location as well as a free on-site fitness center.

To be considered for employment with TransUnion, you must be able to pass our standard background check.

TransUnion is an Equal Opportunity / Affirmative Action Employer; M/F/D/V. TransUnion values the advantages gained from a diverse workforce.