2nd Shift Cisco NOC Engineer

Skills:
Cisco, Routers, Switches, Call Manager, Unity, NOC support, customer service

Date:
1-29-2010

Description:
At Network Data Systems we believe work is only "work" when it isn't fun - and we like to have fun. We are passionate about what we do. We enjoy providing our clients with exceptional value and we want people on our team who feel the same way.

NDS is a leader in IT infrastructure consulting and managed services - we are both a Cisco and Microsoft Gold Partner and have four specific technical focus areas. We are privately owned, profitable, and growing - a combination that provides our employees with a lot of different opportunities. We believe that if we make our people our first priority, our customers will benefit from working with highly skilled, professional and happy consultants. A lot of companies talk about being employee focused, but we live it.

The Second Shift Network Operation Center (NOC) engineer has three main roles:

1. Ensure maximum possible service availability and performance
2. To remediate customer service request tickets on network services and core applications
3. To provide technical support services for customers engineering and technical teams

NOC engineers will be required to provide a highly diverse range of duties within our NOC - our engineers are required to ensure they support our customers in a timely, co-operative and professional manner. We interact frequently with Cisco technical support, Telco service companies, and end customer technical teams so it is important that we are clear and concise in our communications. NOC engineers will also work closely with our internal engineering team on transitioning new clients into our NOC support center and our NOC team will need to ensure a good overall understanding of the client systems and networks. Diligence and attention to detail are key skills along with an ability to multi-task and prioritize work appropriately.

NOC engineers must have a solid understanding of the following Technologies and Tools:

Cisco Unified Communications Applications to include but not limited to:
* Cisco Communications Manager
* Unity Voicemail/Unified Messaging
* IPCC Express
* Presence, Mobility Manager
* Meeting Place

Cisco Router/Switch Platforms

Cisco Firewall and ASA Platforms

NOC Management Tools
* Solarwinds
* Solarwinds - Orion
* Performance Mgt - Solarwinds
* Configuration Mgt - Solarwinds

NOC Engineers Requirements and Responsibilities:

* NOC engineers must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.
* Manage and maintain the Monitoring Management Systems, Performance Management Systems, Configuration Management Systems
* Fault handling and escalation (identifying and responding to faults on Cisco Applications, Cisco Networks, and Carrier PSTN/WAN)
* Managing and coordinating 3rd party suppliers (Cisco and WAN/PSTN Carriers) on handling escalated issues through to resolution.
* Addressing customer service requests/trouble tickets. Fault resolution, Configuration change requests, upgrade requests, MACD requests.
* Provisioning (IOS upgrades, Cisco network configurations, Cisco Application Configurations (UC apps), Carrier lines, and other customer network services).
* Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
* Continued development of knowledge and skills in network and system administration, particularly with regard to Cisco architecture and platforms.


Qualifications, Experience and Skills:

* A minimum of 3 years experience in a Technical Support or similar role.
* Cisco Certifications: CCNA, CCVP or CCNP/DP
* Good written and verbal communicator with a natural aptitude for dealing with people.
* Strong Cisco network diagnostic skills.
* Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
* Strong analytical skills and able to collate and interpret data from various sources.
* Ability to assess and prioritize faults and respond or escalate accordingly. .
* Good academic background with a degree or equivalent qualification in Information Technology, Computing or relevant subject.
* Strong knowledge of the OSI model, switching and internet routing technologies
* Experience of network monitoring tools and protocols
* Experience of analyzing system and network performance using monitoring and graphical data.
* Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
* Ability to work on own initiative. Actively seeks ways of improving existing systems and processes.
* "Can do" attitude. Flexible and adaptable approach to problem solving.
* Co-operate with other teams. Actively encourage strong working relationships with other teams.

This is a full-time second shift position. Some weekend shift work will be required.

NDS offers our employees great benefits. (everybody says that, right? But does everyone include annual training, cash awards and bonuses, plus ample paid time off?) The salary for this role depends largely on experience and certifications. All candidates must be authorized to work for any employer in the United States, and must pass a drug test and criminal background investigation.

If you are interested in this position, please contact me immediately at gpost@network-data.com.

If you this doesn't sound like the right opportunity for you, but you know someone who is looking to make a positive change in their career, please do them a favor and forward this information to them today!

Greg Post
Network Data Systems
1921 Rohlwing Rd
Suite D
Rolling Meadows, IL 60008
Fax: (847) 577-4066
Web: http://www.network-data.com

From Dice.com