Client Technical Analyst II - Hoffman Estates

Employment Status: Full Time - Permanent

Job Responsibilities:
(Description) About ADP
Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com.

Position Overview, IP Telephony Client Technical Analyst

As an IP Telephony Technical Analyst, you will be able to demonstrate your leadership and expertise by working as the vital link between ADP and the car dealerships.

You will provide World Class telephone support in a fast paced, service-focused environment providing solutions to real world IP Telephony problems.

Receive in bound calls from dealership clients on technical issues/problems
Responsible for resolution and/or escalation of issues.
Dedication to exemplary customer service is necessary
Provide timely resolutions
Knowledge of CISCO products needed to resolve related issues.

QualificationsRequired
(Experience, Skills, Academic): Qualifications:

Education:

Technical Bachelors Degree such as Computer Science or Information Systems required

Experience:

- Experience/exposure to Cisco or CCNA related classes highly desired. CCNA would be highly desired but not a requirement.
- Working experience with Cisco IP Telephony products or previous PBX exposure is also highly desirable.
- Prior experience in customer service, preferably in a call center environment
- Ability to identify problems, research and analyze solutions, make appropriate recommendations and decisions, and effectively communicate directly with ADP clients
- Experience with Microsoft Windows Server and a basic working knowledge of networking is desired.
- Commitment to excellent customer service.

The Benefits of a Career at ADP

At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized. ADP offers benefits that are second to none. Some benefits include:

*Medical * Dental * Vision, on your first day *Pension Plan * Company Matched 401K * Stock Purchase Plan *Vacation * Personal Days * Holidays *Tuition Reimbursement * Corporate Discounts *Employee Assistance Program * Employee Referral Bonus

Plus, you will have access to our extensive offering of on-line and instructor led training which is made available to all associates through our Global Learning

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
DBOT
Education: Bachelors

Job Category: Customer/Client Service

Area of Interest: External Client Support

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