Full-Time Configuration Technicians Needed

3 to 5 COD CIT students/alumni needed for a full-time Configuration Technician position. Other Roles, as well, as described below:

Supplier/Roles & Responsibilities

Supplier personnel, as required, shall attend coordination meetings as needed with CLIENT and OEM suppliers. Supplier shall provide the following personnel to ‘Jointly’ perform the services described in this Agreement:

(1) Depot Deployment Manager – This person will be responsible to work hand in hand with the assigned CLIENT employee Depot Lead role to plan, coordinate, and execute the CLIENT deployment schedules and various duties as performed in the depot per the CLIENT schedule of work. The Depot Deployment Manager shall dotted line report to the Senior Technical Director of the CLIENT ITO Evolving Technologies Operations Support team and will be located at the ITO Configuration Depot Center.
- The Depot Deployment Manager shall provide assistance to the Senior Technical Director of the CLIENT ITO Evolving Technologies Operations Support team as necessary to build deployment schedules, assist with project management planning, and ensure timely deployments are occurring in the field and administrative tasks as needed.
Responsibilities shall also:
 Serve as the primary interface between CLIENT and Supplier’s account team;
 Coordinate all Supplier activities to support the success of this relationship;
 Manage, escalate, and resolve any issues impacting SUPPLIER’s ability to meet CLIENT requirements.
 Facilitate and attend CLIENT meetings as necessary;
 Work with CLIENT focal points to understand CLIENT requirements.

(1) Installation Services Manager – This person will be responsible to plan, coordinate, and execute the CLIENT Mobile Office Installation deployment schedule per the CLIENT schedule of work.
- The Installation Services Manager will be located at the ITO Configuration Depot Center. The Installation Services Manager shall dotted line report to the Senior Technical Director of the CLIENT ITO Evolving Technologies Operations Support team.

One (1) Configuration Center Technical Lead –This person will be responsible to manage and coordinate all activities of Supplier’s staff in the ITO Configuration Depot. This Technical lead shall dotted line report to the Senior Technical Director of the CLIENT ITO Evolving Technologies Operations Support team.

Configuration Technicians – (Minimum 3 - 5 staffed on site) These personnel shall be responsible for day-to-day Services in accordance with the CLIENT schedule, the ITO Configuration Depot processes and Warranty / Break fix and / Hot swap / software re-configurement as required. Supplier is responsible to maintain the correct number of resources required to meet all obligations of the various support models and obtain SLA consistently, month over month, over and above set minimum staffing levels. These technicians shall be assigned to the ITO Configuration Depot and dotted-line’ report to the Senior Technical Director of the CLIENT ITO Evolving Technologies Operations Support team.

One (1) Warehouse Lead –This person will be responsible to manage and coordinate all activities of Supplier’s staff in the ITO Configuration Depot Warehouse. This lead shall dotted line report to the Senior Technical Director of the CLIENT ITO Evolving Technologies Operations Support team.

Warehouse Services personnel – (Minimum 3 staffed on site) These person(s) shall be responsible for the day-to-day warehouse services in the ITO Configuration Depot. They shall be responsible for receipts of Supplier’s goods at the CLIENT dock location or in the depot through receipt and inventorying of goods, in addition to preparation of Laptops for activation and configuration and Shipment to CLIENT. Supplier is responsible to maintain adequate resources required to meet all obligations of the various support models and obtain SLA consistently, month over month over and above set minimum staffing levels. The Warehouse Services team members shall be assigned to the ITO Configuration Depot and dotted-line’ report to the Senior Technical Director of the CLIENT ITO Evolving Technologies Operations Support team.

Note: Looking for 3 to 5 Configuration Technicians ($40,000 to $50,000). The Configuration Center Technical Lead position ($45,000). Windows OS and some Cisco needed.

If interested, email me via wagnerjo@cod.edu.