The Network Operations Center (NOC) Support Engineer will be one of the resources responsible for year round 24 hour and 7 day a week support and monitoring of the website infrastructure (applications and associated hardware).
• The NOC resource will ensure that all interactions with the client requests and reports of issues are resolved in a prompt, professional and personable manner, meeting the business’ continuity objectives.
• The NOC resource will provide exceptional Level 1 & some Level 2 customer service.
• The NOC resource will diagnose, troubleshoot and resolve all phone, e-mail, and ticketing system inquiries, requests, and issues received from customers regarding site functionality and operations.
• The NOC resource will appropriately escalate those issues and inquiries to Level 2 Technical Operations Support (Site Ops, Sys Admin’s, DBA, DataMgmt, Help Desk) and continue to work with Level 2 Tech Ops support as necessary until the issue is resolved.
• The NOC resource will manage the collection of performance and availability metrics, capacity management metrics, and continuity of service metrics for reporting purposes.
• The NOC resource will be responsible for the installation and maintenance of the tools (i.e. Tivoli, KeyNote) utilized in the day to day operations of the NOC.
• Reporting to work onsite and on time, on a daily basis is an essential function of the job (rotating schifts).
If interested, contact Dave Galati at dgalati000@sbcglobal.net
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