Skills:
Analyst, CCNA, Cisco, Customer Service, Networking, PBX, Research, Web, Windows
Date:
6-17-2010
Description:
(Description)
About ADP Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com.
Position Overview
IP Telephony Client Technical Analyst:
As an IP Telephony Technical Analyst, you will be able to demonstrate your leadership and expertise by working as the vital link between ADP and the car dealerships. You will provide World Class telephone support in a fast paced, service-focused environment providing solutions to real world IP Telephony problems. Receive in bound calls from dealership clients on technical issues/problems Responsible for resolution and/or escalation of issues. Dedication to exemplary customer service is necessary Provide timely resolutions. Knowledge of CISCO products is very beneficial in assisting with client problems.
QualificationsRequired
(Experience, Skills, Academic): Qualifications: Experience:
Prior experience in customer service/technical problem solving, preferably in a service desk environment is highly preferred.
Ability to identify problems, research and analyze solutions, make appropriate recommendations and decisions, and effectively communicate directly with ADP clients
Experience with Microsoft Windows Server and a networking knowledge is highly desired. Experience/exposure to Cisco products is highly desired.
Working experience with Cisco IP Telephony products or previous PBX exposure is also highly desirable.
CCNA related classes preferred, CCNA certification would be highly desired but not a requirement.
Commitment to excellent customer service.
Education : Associate's Degree
Job Category : Client Service
Area of Interest : External Client Support
Department: Nor Am F&S - Global Client Rel
Automatic Data Processing, Inc.
Web: http://www.adp.com/
Source: Dice.com
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