Data Services Customer Care Engineer - Arlington Heights, IL

Title:
Data Services Customer Care Engineer

Skills:
MCSE, NNCSS, CCNP, Cisco Routers,Cisco Catalyst Switches, ISDN, TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, and OSPF, IPX

Date:
4-23-2010

Description:
*SAT is an established, growing, and well-respected nationwide IT Services/Staffing firm. We partner with Fortune 500 and other successful mid-size businesses to provide them with proven solutions to their IT needs. SAT encourages balance between work and personal life with focus on your career objectives and professional growth.*


We have an immediate requirement for a Developer position with one of our direct client in Arlington Heights, IL.

Qualifications:
1) High scool degree or vocational Expert Required 2) Min. 1 year work experience Expert Required 3) One of following: MCSE, NNCSS, CCNP Expert Required 4) Cisco Routers,Cisco Catalyst Switches Expert Required 5) Cisco Local Director,Ascend Max Series Routers Expert Required 6) ISDN, Frame Relay, T1, T3, DS3, ATM Expert Required 7) TCP/IP, ICMP, UDP, SNMP, SMTP, BGP, and OSPF, IPX Expert Required 8) LAN and WAN Internetworking Devices Expert Required 9) Nortel Networks Router Management Expert Required 10) CCNA Intermediate Required

Responsibilities:
This position is responsible for providing technical assistance in the planning, and implementation of automated systems for a department or function. Data Services Customer Care Engineer I will provide technical assistance in identifying and defining issues; evaluate and identify the methods and means for resolution; implementing and communicating systems and procedures. Data Services Customer Care Engineer I needs to be sensitive to cost effectiveness and user requirements as well as overall objectives of the Information Services Dept. This position interacts with user clients, the Data Center, various IT internal groups, various departments within the organization, outside vendors and consultants. Data Services Customer Care Engineer I works on problems of diverse scope where analysis of situations or data requires an evaluation of identifiable factors. She/he will exercise judgement within generally defined procedures and practices to determine appropriate action. The Engineer will generally be assigned to a department or specific enterprise function for the purposes of coordinating specific business systems. This position will also entail obtaining all necessary information. Person must be a self starter, have attention to Detail, Professionalism and take ownership of problems from beginning to end. The engineers must possess the following attributes.
* Single point of contact for dedicated customers seeking technical assistance.
* Proactively monitor customers connections utilizing sophisticated network monitoring tools.
* Provides initial fault isolation, proactive maintenance, status of data circuits, and monitoring of customer network equipment.
* Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers.
* Once trouble ticket has been created keep customer informed of status of ticket and estimated time to repair.
* Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed.
* Assists in the collection of customer requested data such as traffic reports as needed.
* Use sophisticated tools to track all incoming and outgoing calls and tickets.
* Own calls from beginning to end.
* Four years of high school, vocational school, or equivalent
* Minimum one year work experience in a related area and/or time spent doing similar work that provides the background for the current position.
* Individuals should possess minimum CCNA and desired one of the following: MCSE, NNCSS
* Good Customer service skills

SA technologies inc
2700 Augustine Dr.
Suite 285
Santa Clara, CA 95054
Web: http://www.satincorp.com

Source: Dice.com